![]() Customer service was unwilling to escalate and did not provide me with any opportunity to report fraud. We were not able to reclaim our merchandise or fulfillment costs, and Intuit held us responsible for the sum, including additional service fees (for the generous service of retracting this money they had already posted to our bank account?). My small company lost about $3,000 in this loophole. Then, if the payment doesn't actually process, they will withdraw the funds from the seller with no 2-way dispute process for the seller to prove they actually fulfilled an order, and that a customer didn't seek return/refund by legitimate means. If you're not picking up on it, basically, Intuit/Quickbooks will show FUNDED status and actually post the payment to the seller's bank account, at which point the seller has no grounds to withhold goods. This leaves sellers extremely vulnerable. Furthermore, they allow banks to deny payments up to 120 days after posting to the seller's bank account. Pending, Funded.) doesn't differentiate from a "PRE-FUNDED" transaction and one that is actually fully funded. I learned the hard way that QB will "pre-fund" ACH transactions and merchants have no option to toggle this option off. ![]() So it's not our primary processor (our website uses PayPal and Stripe), but until a recent MAJOR VULNERABILITY was discovered, my experience with QB Payments was fine. I use e-invoices to collect payments from customers who want to order modifications that aren't available on our website. I have used QB Payments as a secondary payment processor for nearly 9 years. There are alternatives for your average volume, and I've got the tools to dig into your account. As for the price, I'd be glad to discuss your options. The support landing page for the program has insights into the connection to QuickBooks, as well. Before you go, I want to ensure you continue to get the most from the payment system. ![]() This simple troubleshooting step will get you back up to speed and cut-down on customer wait times. I suggest uninstalling/reinstalling the GoPayment app, which is the easier way to ensure your software is updated. If you're running into latency with logins, rest assured I've got you covered. Thanks for reviewing, and for being a member of the QuickBooks family. I'm glad the integration options and flexible methods for processing have provided a simple payment management system for Complete Carpet. Just leave a comment below and I'll provide the information that you need.Hi Nathan. Keep me posted if there's anything else you need with. Handle chargebacks and retrieval requests for QuickBooks Payments.Learn how to create and send invoices in QuickBooks Online.It'll help you manage invoices and chargebacks in QuickBooks. I'm also adding these articles you can read on your vacant time. They can pull up your account and provide more details about the status. If you need more help about the returned and chargeback payment, I recommend contacting our QuickBooks Payments Team. Once done, add the charge to the invoice and resend it to your customer. When you're done, select Save and Close.Select the Income account ▼ drop-down and the account you want to use to track the sale.Add the price when you fill out the invoice or sales receipt. If you charge a variable rate for services, you can leave the Sales price/rate data field blank.Enter an amount in the Sales price/rate field. ![]() This is what your customers will see on their sales form. From the Sales information section, enter a description.From the Category ▼ drop-down, select the category that best describes your product or service.Select New, then Non-inventory or Service.Go to Get paid & pay and select Products and services.Simply create a charge fee item in QuickBooks and add it to the invoice. You may also charge the customer since your account was billed during the first payment. You can resend the invoice or create a new one so the customer will pay again what they owe. ![]()
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